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7 CPG Marketing Strategies That Work to Bridge Online and In-Store Sales

Connect online and in-store CPG sales with these 7 omnichannel marketing strategies. Learn how to engage modern consumers and boost your brand.

In today's fast-paced and ever-evolving retail landscape, consumer packaged goods (CPG) brands are constantly seeking innovative ways to connect with their customers and stand out in a crowded market. One of the most effective approaches is through a robust omnichannel marketing strategy. By seamlessly integrating online and offline channels, CPG brands can provide a cohesive and engaging customer experience that meets the modern consumer's expectations. In this guide, we’ll explore cutting-edge CPG marketing strategies designed to enhance omnichannel success, driving brand loyalty, customer engagement, and ultimately, sales. 

What is CPG marketing?

CPG marketing refers to the strategies used to promote and sell consumer goods. A wide variety of techniques are used in CPG marketing, from branding and packaging design to product placement, promotions, collaborations, and more. Brand awareness is one of the main goals of effective CPG marketing alongside driving sales. Over the last few years, with the rapid rise of online shopping, accomplishing these goals has become increasingly difficult for brands as they struggle to differentiate themselves from competitors.

Why CPG Marketing Needs to Change

CPG marketing has always required a keen understanding of consumer behavior, effective communication, and strategic planning to succeed. Now, as the customer journey spans across both physical and digital landscapes, brands need to adapt strategically in order to stay relevant. Here are some of the key factors that necessitate a change in traditional CPG marketing strategies.

Digital Transformation

Digital marketplaces like Amazon and Temu account for the largest share of online purchases worldwide, claiming roughly 35% of the global share as of April 2023. CPG brands must adjust how they reach and engage with consumers based on this information. Digital marketing, social media, and influencer collaborations have become crucial for CPG brand visibility and consumer engagement.

Omnichannel Presence

Consumers expect a seamless shopping experience across various channels, including brick-and-mortar stores, online platforms, and mobile apps. Integrating omnichannel strategies like social commerce and loyalty programs ensures consistency and convenience for consumers.

Data-Driven Decision Making

The abundance of consumer data enables more precise targeting and personalized marketing strategies for CPG brands. With so much data readily available, brands can’t afford to leave it on the table–doing so risks losing valuable insights and competitive advantages over competitors. Leveraging big data and analytics can enhance understanding of consumer behavior and improve campaign effectiveness.

Increased Competition

The market is more crowded than ever before with both established and emerging brands. With the prevalence and ease of creating a white label CPG brand, startup businesses and industry disruptors appear every other week.

Of course, big brands owned by the likes of Proctor & Gamble enjoy large marketing budgets while the smaller brands must compete over social and organic ad space. Differentiation through innovative products, unique value propositions, and effective branding is critical for any and all CPG brands to stay competitive.

Advancing Technologies

Artificial intelligence, augmented reality, and the Internet of Things are transforming how consumers interact with brands. Adopting these technologies can enhance product experiences, improve supply chain efficiency, and provide more engaging marketing.

7 Marketing Strategies to Drive Omnichannel Success

Embracing a modern omnichannel CPG marketing strategy is crucial for your brand’s success. Here are seven powerful strategies that improve customer experience and help drive omnichannel success.

1. Location-Based Marketing

Location-based marketing is a highly effective strategy to drive CPG sales. This approach leverages data about consumers' physical locations to deliver targeted and relevant marketing messages. Location data allows brands to target consumers who are near retail locations where their products are sold, increasing the likelihood of purchase. Campaigns can be tailored to specific geographic areas, catering to regional preferences and trends.

Brands can engage with consumers in real-time as they move through different locations, providing timely and contextually relevant messages. Timely, non-invasive location-based marketing strategies can enhance the effectiveness of marketing campaigns by reaching consumers at the right moment.

Learn more: Local Marketing: How to Use "Near Me" Marketing to Reach Your Audience

2. Seamless Online-to-Offline Navigation

Seamless online-to-offline navigation can significantly enhance omnichannel success for CPG brands by creating a cohesive and integrated shopping experience across digital and physical channels. With this strategy, consumers have a consistent and convenient experience whether they are shopping online or in-store.

The primary goal of online-to-offline navigation is to enhance the customer experience. Providing a uniform experience across online and offline channels ensures that customers encounter the same product information, pricing, and promotions, which builds trust and reduces confusion. Features like click-and-collect, where customers order online and pick up in-store, offer convenience and flexibility, catering to busy lifestyles and increasing customer satisfaction.

Grappos Buy Online Plus helps brands achieve this integration incredibly effectively. Our tool enables your customers to find your products quickly at retail locations near them or online, giving them the flexibility to choose the most convenient purchasing method for them. Buy Online Plus also harvests valuable data like consumer search insights so you can be aware of emerging opportunities. Your customers will love this tool, and you’ll love the incredible benefits it provides your brand.

Request a demo today →

3. QR Codes to Connect the Dots

QR codes can significantly drive CPG sales and support omnichannel success by enhancing consumer engagement, providing seamless access to information, enabling personalized marketing, and integrating offline and online experiences. By leveraging QR codes strategically, CPG brands can create more interactive, convenient, and rewarding shopping experiences that meet the needs of modern consumers.

In physical stores, QR codes can provide additional product information, reviews, and comparison tools, enriching the shopping experience and aiding in purchase decisions. Additionally, QR codes on in-store displays or packaging can direct consumers to your brand’s e-commerce site or social media page, facilitating a seamless transition from offline to online shopping.

QR codes can also streamline the process of enrolling in loyalty programs. Your customers can quickly scan a code to sign up, earn points, or check their loyalty status, enhancing customer engagement and retention–which leads us to our next point.

4. Personalized Experiences Fueled by Data

Personalized experiences can significantly drive omnichannel success for CPG brands by creating tailored interactions that resonate with consumers across various touchpoints. Personalization demonstrates that a brand values its customers and is willing to cater to their individual needs, enhancing brand perception and trust. 

Delivering personalized content based on consumer preferences and behaviors increases engagement. Customized emails, product recommendations, and targeted ads capture consumer interest more effectively than generic messaging. For example, using a customer’s name in communications or acknowledging their purchase history can make the experience feel more personal and valued.

Personalization backed by data can also improve conversion rates. By analyzing past purchases and browsing behavior, brands can suggest products that are more likely to interest individual consumers, increasing the likelihood of conversion compared to a generic ad to a wider audience.

5. Social Commerce Made Easy

Social commerce is the use of social media platforms to facilitate the buying and selling of products and services. It combines the social aspects of media with the transactional elements of e-commerce, providing a seamless shopping experience within social networks. For CPG brands, social commerce can be a powerful strategy to drive sales and enhance omnichannel success. 

Some of the largest social media platforms, notably TikTok and Facebook, allow brands to create shoppable posts where users can directly purchase products featured in posts and stories. Customers can complete their purchases without leaving the app, reducing friction and improving conversion rates.

Furthermore, social media platforms offer sophisticated targeting options based on user data, allowing brands to deliver personalized ads and promotions to specific audience segments. Utilizing algorithms, social platforms can recommend products based on users’ interests and behavior, enhancing the personalization of the shopping experience.

6. The Power of User-Generated Content

User-generated content (UGC) is a powerful marketing strategy, especially for CPG brands. Though UGC is largely generated through social media platforms, reviews and testimonials are also extremely effective at building trust and credibility.

Social media platforms allow consumers to easily share products with their network, amplifying brand reach and visibility. Encouraging customers to share their experiences and reviews on social media can create authentic content that influences potential buyers.

Influencer marketing also pays off for CPG products. Collaborating with influencers can help CPG brands reach a wider and more engaged audience, leveraging the influencers’ credibility and follower base.

7. Immersive Technologies

Immersive technologies like AR and VR can drive omnichannel success for CPG products by enhancing product visualization, creating interactive and personalized shopping experiences, improving customer engagement, and providing valuable data insights. These technologies bridge the gap between physical and digital channels, offering an engaging experience that meets the evolving expectations of modern consumers.

For example, AR enables virtual try-ons for CPG products like clothing, accessories, and cosmetics, reducing the uncertainty of online shopping by allowing customers to see how products look on them. Retail stores can use AR displays to provide additional product information, interactive demonstrations, and virtual try-ons, enhancing the in-store shopping experience.

Leveraging Omnichannel Strategies for Success

The key to keeping your CPG products relevant in such a saturated market is to meet customers wherever they are–online or in-store. Fully embracing an omnichannel CPG marketing strategy that bridges the gap between virtual and reality is the way forward.

Grappos offers a suite of tools designed to help you improve your omnichannel marketing strategy and achieve success. Discover how the Grappos Product Locator and Buy Online Plus tool can seamlessly bridge your online and offline channels, driving customer engagement and boosting sales. Request a demo and transform your omnichannel strategy today.

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Eric Kunisawa

Founder & CEO

Eric Kunisawa is the founder of Grappos. He's been successfully helping businesses connect customers with their products since 2008.

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