FAQ
Frequently Asked Questions

FAQ

Below are some of the most commonly asked questions about Grappos. If you have other questions or need support, please contact us and we’ll get back to you right away.

How does installation work?

Grappos will provide code containing your Unique ID (UID). Simply paste the code into your site. Once installed, you can customize content and design elements within the code. View customization options here.

How much does it cost?

Grappos is a managed service, so pricing is based on the amount of product and account data that is processed. Annual rates start at $2,500. There is no additional charge for multiple websites, Facebook pages, or the API. To inquire about your rate, please contact us. We’ll review your data to confirm the annual cost.

Do you offer custom demos?

Yes. Simply share a small sample of your data and we will host a custom locator for your review. Or, connect us with your IT team, ad agency, or web developer and we’ll provide custom demo code they can install in a location of your choosing. Please contact us to request a custom demo.

Do the locators work on mobile?

Yes. Our design is responsive, so all features work for desktop and mobile users.

Do the locators work on Facebook?

Yes. The only requirement is that you have a dedicated business page with 2,000 fans. Grappos will manage the installation for you. Please contact us for more details.

Do you offer reporting or analytics?

Yes. Our SearchTracker service is included in all plans.

Do I need a Google billing account to display Google Maps?
Which browsers are supported?

The locators are compatible with all currently supported versions of Chrome, Firefox, Edge and Safari.

How do I submit my product and account data?
I don’t have a data company - will Grappos work for me?

Yes. You can deliver your data directly on a schedule of your choosing. Click here to download a sample data template or contact us and we’ll explore options with you.

Are the locators customizable?

Click here to view all available content customizations.

Click here to view all styling customizations.

For advanced customization options, explore our API. The Grappos API allows developers access to the data required to build custom product locator solutions. The API is available to all Grappos customers at no additional cost.

Do you offer completely customized locators?

The Grappos API allows developers access to the data required to build custom product locator solutions. The API is available to all Grappos customers at no additional cost. You can read about our API here.

What are search URLs?

Search URLs allow you to create shareable search links using specific search parameters. These are useful for customer service and social media teams who want to quickly point inquiring customers to available products in their area. You can read about our search URLs here.

Do you have live reference installations?

Here are a few examples. Please contact us if you'd like to see more:

Rombauer Vineyards

King Estate Winery

Murphy-Goode Winery

The Hess Collection

Seghesio Family Vineyards

Blackbird Vineyards

Jamieson Ranch Vineyards