Below are some of the most commonly asked questions about Grappos. If you have other questions or need support, please contact us and we’ll get back to you right away.
- How does installation work?
Grappos will provide code containing your Unique ID (UID). Simply paste the code into your site. You can customize the locator using the configuration options described here.
- How much does it cost?
Grappos is a managed service, so pricing is based on the amount of product and account data that is processed. Annual rates start at $2,500. There is no additional charge for multiple websites, Facebook pages, or the API. To inquire about your rate, please contact us.
- Do Grappos locators work on mobile?
Yes. Our design is responsive, so all features work for desktop and mobile users.
- Do Grappos locators work on Facebook?
Yes. Facebook requires that you have a dedicated business page with at least 2,000 fans.
- Do you offer reporting or analytics?
Yes. Our SearchTracker service is included in all plans.
- Which browsers are supported?
Grappos locators are compatible with all currently supported versions of Chrome, Firefox, Edge and Safari.
- How do I submit my product and account data?
We accept data via email, FTP, or directly from your data provider.
- I don’t have a data company - will Grappos work for me?
- Are Grappos locators customizable?
Yes. You can customize the locator using the configuration options described here.
- Do you offer completely customized locators?
The Grappos API allows developers access to the data required to build custom product locator solutions. The API is available to all Grappos customers at no additional cost. You can read about our API here.
- What are search URLs?
Search URLs allow you to create shareable search links using specific search parameters. These are useful for customer service and social media teams who want to quickly point inquiring customers to available products in their area. You can read about our search URLs here.
- Where can I see live Grappos product locator examples?
Here are a few examples. Please contact us if you'd like to see more: